Frequently Asked Questions
Find answers to common questions about our collections and services
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts for the perfect fit.
When will my order ship?
Orders are typically processed within 1-2 business days. You will receive a tracking number via email once your package is on its way.
Do you restock items that are sold out?
We frequently restock our core collection. For limited edition pieces, we recommend signing up for 'Back in Stock' notifications on the product page.
Can I change or cancel my order?
To ensure fast delivery, we process orders quickly. Please contact us within 1 hour of placement to request any changes.
Are your materials sustainably sourced?
Charlie is committed to ethical fashion. We prioritize organic cotton, recycled fibers, and transparent manufacturing processes.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International rates and delivery times are calculated at checkout.